It is the policy of CPAP Express, LLC that all information concerning patient service or care should be treated confidentially. The information may include verbal, telephone, cell phone, written, electronic and computerized information. Each patient will receive at the start of service a HIPAA Notice of Privacy Practices, which describes how we may use and disclose Protected Health Information (PHI). Protected Health Information includes Electronic Protected Health Information. PHI is information about the patient including demographic information that may identify the patient and that relates to the patient's past, present, and future physical and mental health or condition and related healthcare services. PHI may be used and disclosed by our organization, our office staff and others outside our office that are involved in the patient's service/care and treatment for the purpose providing healthcare services to the patient, to pay the patient's healthcare bills, supporting the operation of the organization, and any other use required by law. We do not share Protected Health Information, or demographic information with any third party without direct consent from the patient involved.
CPAP Express, Privacy Policy for SMS Messaging
Introduction
At CPAP Express, protecting your privacy is our priority. This Privacy Policy explains how we collect, use, and safeguard your information when you opt into our SMS program. By enrolling, you agree to these terms, which comply with the 2025 Telephone Consumer Protection Act (TCPA), Campaign Registry requirements, and CTIA Best Practices.
1. Information we collect
● Phone Number: The mobile number you provide to receive SMS messages.
● Message Interaction Data: Delivery and engagement metrics (e.g., delivery status, response keywords).
● Consent Records: Timestamps and methods of opt-in (web form, keyword, verbal, or paper).
2. How We Use Your Information
● Send SMS messages (notifications, updates, and reminders) per your opt-in preferences.
● Demonstrate regulatory compliance (TCPA 2025, Campaign Registry).
● Improve messaging and measure engagement.
3. One-to-One Consent Requirement
Under the January 2024 FCC ruling, opt-in consent applies solely to CPAP Express. We do not share your consent with third parties or affiliates unless you expressly agree.
4. Message Frequency & Data Rates
The SMS message frequency will vary but will not be more than 3 - 5 unless there is a notification event. Message and data rates may apply; check your carrier’s terms.
5. Opt-Out & HELP Instruction
● Text “STOP” to any message to unsubscribe immediately.
● Text “HELP” for assistance or contact us at support@cpapexpress.net or 888-864-2727 ext. 101
6. Data Sharing & Disclosure
● We will never sell your data.
● We may share data with service providers (e.g., carriers) with strict confidentiality regarding SMS delivery.
● National Do Not Call Registry (DNC) protections apply to SMS; we honor existing DNC registrations unless you expressly opt in.
7. Security of Your Information
Reasonable measures are in place to protect your data, though no system is infallible.
8. Record-Keeping & Proof of Consent
We retain all opt-in and opt-out records, including timestamps and consent methods, to comply with TCPA 2025 and Campaign Registry guidelines.
9. Changes to This Policy
We may update this Policy as laws evolve. Material changes will be communicated via SMS or on our website. Continued use after updates constitutes acceptance.
10. Contacts Us
If you have any questions about this Privacy Policy or wish to update your SMS preferences, you can contact us at:
Email: support@cpapexpress.net
Phone: 888-864-2727 ext. 101
Address: 402 Park Ave, Tifton, GA 31794
Key 25 Compliance Elements:
● One-to-One Consent: Consumers are only giving consent to receive messages from the specific business they opt in for, not from multiple parties or third parties.
● Clear Disclosures: The policy includes clear language about the nature of the messages, frequency, potential charges, and opt-out mechanisms
● Do Not Call Protections: The policy reflects the latest FCC guidance that DNC protections apply to SMS, making it clear that businesses must adhere to DNC regulations
● Data Sharing and Record-Keeping: Emphasizes the importance of maintaining proof of consent and clear guidelines on how data is shared for operational purposes.
This updated Privacy Policy example aligns with current 2025 TCPA and FCC guidelines, ensuring your business remains compliant while fostering transparency with consumers.
We use cookies to analyze website traffic and optimize your website experience. By accepting our use of cookies, your data will be aggregated with all other user data.